Teslatel UNICA, one platform, endless possibilities

Teslatel UNICA is a platform designed to grow with you, combining VoIP telephony, private messaging, CRM integration and digital channels to improve your work performance.

Take your company into the future of communication

In a world where work is increasingly connected, relying on old phone exchanges, separate lines or unintegrated tools is uneconomical and limiting.

Businesses that are willing to grow need communication systems that follow them everywhere and are smooth, fast and efficient.

This is the idea behind Teslatel UNICA, a Unified Communication & Collaboration (UCC) platform that is 100% customisable, comprehensive, scalable and flexible and combines together multiple communication and coworking tools:

  • VoIP telephony (internet calls)
  • Chat and instant messaging
  • Document sharing and management
  • Integration with CRM, ERP and other business software
  • Real-time onsite or remote coworking between colleagues
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Are you using the right technology for your company?

Many companies today use systems they do not really know.

They have many different tools that do not communicate with each other, conflicting platforms and messy configurations. This causes continuous technical issues, in addition to being inefficient and time-consuming.

Many operators offer systems that are good but complex to configure, and designed to work as stand-alone. In addition, technicians who configure these systems are not skilled enough to tailor them to the specific business needs.

The true problem is not so much technology but the way it is configured, and many companies end up with solutions that are oversized, too complex for everyday use, or with features they will never use.

 

We do not sell conventional PBXs.
We build customised solutions that really work.

At Teslatel, we start by listening to your needs. We really want to understand how you work, what obstacles you encounter every day and what you need to communicate better, smoothly and in a non-time-consuming manner.

What counts is not technology in itself, but how it becomes useful for your work, with no hassle, no waste of resources or time and a clear focus on what you need, what works, and the way you want it.

No standard packages, but just easy-to-use, tailor-made solutions: there is no perfect exchange for everyone, but there is the perfect system for you.

Because many have a good PBX, but only few have one tailored to their needs.

With Teslatel, moreover, you are never alone. Many operators disappear right after signing a contract, and you are left to struggle with lengthy servicing time and inaccurate replies. We will follow you step by step, including after activation, with real people ready to help you with any problem.

Because you are a person not a number, and your PBX should work the way you want it to.

Contact us and create your customised solution

Teslatel UNICA is ideal for:

  • Businesses with more than three employees that are planning to structure their internal and external communication
  • Businesses using conventional exchanges or digital phone systems
  • Growing teams looking for a professional, custom-made service
  • Businesses wishing to streamline and improve the management of their calls
  • Businesses looking for a bespoke partner and not just a supplier
Contact us for a free quotation

Lots of features in one place

Finally, everything you need to communicate is available in one place. 
With Teslatel UNICA you can:

Manage your telephone lines with a customised cloud-based PBX

Make and receive calls onsite or remotely, via a desktop or a mobile app

Talk and collaborate internally via an encrypted private chat

Place outbound calls simultaneously from multiple operators

Organise meetings and calls with a few clicks, on the same platform

Integrate external tools (CRM, WhatsApp, Facebook, etc.)

Have real people – rather than automatic modules - helping you with configuration

Expand functionality with advanced customisations

Apps and services at your smartphone’s fingertips

With Teslatel UNICA you can manage all your business communications from your mobile phone. Forget joggling with different tools; from now on, calls, messages, videocalls and other integrated features are quickly and easily managed from a single centralised platform.

  • Separate work from private life on your mobile phone too.
    With Teslatel UNICA you can communicate securely and confidentially via an encrypted work-dedicated chat, protect your privacy (by dividing business from personal calls), take part in video calls and meetings wherever you are, and rely on a system with advanced levels of security and encryption.
  • Smart call recording and storage.
    Want to keep track of phone calls? You can easily record important calls, then download and store them directly in your Dropbox easily and securely.
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Technology that keeps pace with your business

Teslatel UNICA evolves with your business. You can expand any functionality, by adding people, functions and features on your own in an efficient and hassle-free manner.

With Teslatel UNICA, technology adapts to you: more simplicity, more efficiency, more freedom to work the way you want, wherever you are.

Contact us and create your customised solution

Cheap and affordable fees

No hidden costs, but only what you really need.
Forget bundle offers: every solution we offer is tailor-made, built around the real needs of your business.

Teslatel UNICA is an integrated, flexible and easy-to-use platform. Whatever the size of your business, you will invariably benefit from low costs, comprehensive services and support.

For a very low monthly fee, you will have access to:

  • VoIP telephony (internet calls)
  • Chat and instant messaging
  • Document sharing and management
  • Integration with CRM, ERP and other business software
  • Real-time onsite or remote coworking between colleagues

Teslatel Unica

available from
39 € per month
  • Maximum customisation to reflect your real needs
  • Integration with the Teslatel tools and services you already use
  • Support from real experts
Contact us for a free quotation

Frequently asked questions

Activation is quick and easy: after completing the required documentation and a pre-configuration technical interview, the service will be active within 5 working days maximum.

Teslatel provides a turnkey service: Teslatel's technical staff will take care of landline installation and the first configuration of your PBX services. Maintenance is included!

Teslatel UNICA adapts to the real needs of your business. The number of simultaneous calls depends on the number of activated voice channels, which can be sized according to the number of employees and your operational needs.
There are no predefined limits: you can request as many voice channels as you need, thus ensuring always free lines and no waiting time for you, your team and your customers.

Yes, of course. All contacts can be imported into a centralised contact list accessible by all team members, so that each colleague can easily consult and use all business contacts.

Yes, of course. Your personal contacts are already available in the Teslatel UNICA embedded applications and will remain private unless you explicitly choose to share them with your colleagues.

Yes, call recording is an on-demand feature that can be activated, if needed.
You can choose between automatic recording or partial on-demand recording of calls.

Yes, with Teslatel UNICA you can organise video conference calls as easily as with Teams, Meet or Zoom. The standard version allows you to start meetings of up to 45 minutes with up to 10 participants at no extra cost.
All meetings are encrypted and protected, ensuring maximum confidentiality and preventing unwanted access.
If you need more space and time, you can request an extension of up to 100 participants and 4 hours per video conference call.

Teslatel UNICA is a constantly evolving platform. Typically, it is updated twice yearly, and new features are added with each update.
All updates are automatic and completely free of charge for our customers.

Find out what issues we can solve

Every business has its challenges. Many have turned to us because they were struggling to manage internal communications effectively due to uncoordinated phone lines, non-connected tools, difficulty in following up calls between departments.
With Teslatel UNICA, we fixed these issues by implementing a smooth, efficient and integrated communication system. Here are some clear examples:

Legacy scenario

Galvani is a real estate group active in Northern Italy with 15 branches.

It was operating in an unstructured manner: each office used different, often personal, mobile phone numbers and branches lacked a corporate communication network. This caused operational inefficiencies and high costs as each branch had its own telephone line with separate subscriptions. 

The absence of a centralised system made it impossible to coordinate calls: no one knew who was already on the phone with a customer or how to handle an urgent call in a timely manner.

Our solution

Through a centralised, flexible telephone exchange, all locations are now connected via a single network managed by a single system. 

Internal communications are fast and every employee is easily reachable, wherever they are. Calls are smartly routed with no unnecessary steps and operational efficiency has been significantly improved.

Benefits

  • Smooth internal communications between sites and agents
  • Only 2 lines purchased instead of 5, meaning a real saving
  • One company number, accessible everywhere
  • Greater call control and traceability

With Teslatel, the Galvani group has changed from what used to be an unstructured system to an efficient and modern network, with significant cost savings and much more professional communications.

Legacy scenario

At EVO Studios, a communications agency based in the Lake Garda area, call handling was previously inefficient, especially when the owner was out of office and employees worked remotely. 

Colleagues in the office were often forced to call external mobile phone numbers without knowing whether the person was available or not.
This resulted in time lost, fragmented communications and repeated workflow interruptions.

Our solution

With a centralised communication exchange, everyone at EVO Studios now uses a single, integrated system that combines individual calls, videoconference calls and messages, enabling simple, seamless management of corporate communications.

When a call comes in to out-of-office employees, the system automatically reroutes it to another device and sends a busy signal if the called employee is unavailable. In this way, colleagues know immediately if the person is reachable, thus avoiding unnecessary further attempts and optimising working time.

Benefits

  • Automatic transfers between devices
  • More efficiency and fewer repeat calls
  • Smooth, seamless and smart communications
  • Increased uptime for the entire team

A single, more efficient system: communication management becomes simple and seamless, with automatic transfers between devices. Every member of the team has access to the information in real time, immediately sees who is available, and communicates smoothly. And if needed, them can switch from a call to a meeting with one click, without changing platform.

Contattaci

Want to know how to improve your business through telephony? Contact us!

+39 02 800 800info@teslatel.net

Our customer service responds to the contact details indicated, 24 hours a day, including holidays.